Customer Support
Feedback and Claims
We listen, respond, and take your concerns seriously. Tell us about your moving experience and our team will review the information provided.
Contact Us About Your Moving Experience
Contact us about damaged furniture or boxes, missing belongings, property damage, billing, communication, arrival, packing, storage, delivery, or scheduling concerns. Photos, receipts, repair estimates, inventory lists, and moving documents help us review your concern.
Before Your Move
Review your estimate, services, rates, deposit, arrival window, item and access information, packing, storage arrangements, moving terms, and protection options. Notify us of fragile, valuable, oversized, or specialty items before moving day.
Our Review Process
- Submit your information and documentation.
- Our team confirms and reviews the submission.
- We evaluate the agreement, inventory, photos, and service details.
- We communicate about questions or additional information.
- We explain appropriate next steps under the applicable terms.
Important Claims Information
Submit feedback or claims as soon as possible. Deadlines, documentation, valuation terms, and other conditions may apply. A submission does not automatically guarantee payment, repair, replacement, or approval.
Submit Feedback or a Claim
Call 571-899-1919 for an urgent concern or complete this form.
Claims and Feedback FAQs
How soon should I report a concern?
Contact us as soon as possible. Your moving agreement may include specific deadlines.
What information should I include?
Include your contact information, move details, item description, what happened, photos, receipts, and supporting documents.
Do I need photographs?
Photos are strongly recommended for damaged items or property concerns.
Do I need receipts?
Receipts, repair estimates, inventory lists, and proof of value may be requested.
Will every claim be approved?
Claims are reviewed according to the moving agreement, terms, evidence, and circumstances.
Can I submit feedback without a claim?
Yes. We welcome compliments, suggestions, communication concerns, and service feedback.