Effective Date: September 14, 2026
Haul Bros Moving Co LLC (“Haul Bros,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit www.haulbrosmoving.com, request a moving estimate, book our services, make a payment, submit a form, or communicate with us by phone, text message, email, social media, or other business communication channels.
Haul Bros Moving Co LLC provides professional moving and related services throughout Northern Virginia, Washington, D.C., and Maryland, including local moving, apartment moving, townhouse moving, senior moving, commercial moving, office moving, packing and unpacking, labor-only moving, long-distance moving, storage-related moving, oversized-item moving, and junk removal.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information necessary to provide estimates, schedule moves, communicate with customers, process payments, and operate our moving business.
Information You Provide
This may include:
- Full name
- Phone number
- Email address
- Pickup and delivery addresses
- Moving date
- Preferred arrival window
- Home, apartment, townhouse, office, or storage details
- Number of bedrooms, rooms, boxes, stairs, elevators, and large items
- Information about furniture, appliances, specialty items, or oversized items
- Packing, unpacking, labor-only, moving, storage, or junk-removal requests
- Parking and building-access information
- Elevator reservations and building restrictions
- Billing and payment information
- Deposit and appointment information
- Customer-service communications
- Reviews, testimonials, photographs, and videos
- Information submitted through quote, contact, booking, or service forms
Please do not send Social Security numbers, driver’s-license numbers, bank passwords, or other highly sensitive information through our website, ordinary email, or text messages.
Information Collected Automatically
When you visit our website, we or our service providers may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Links clicked
- Date and time of website visits
- Time spent on pages
- Referring website
- Approximate location based on IP address
- Website interaction and performance information
- Cookie and similar technology information
Information from Third Parties
We may receive information from:
- Payment providers
- Website hosting providers
- Scheduling and appointment platforms
- Quote and lead-generation platforms
- Advertising and analytics providers
- Review websites
- Social media platforms
- Referral partners
- Apartment and property-management contacts
- Individuals who refer customers to Haul Bros
- Publicly available sources
2. How We Use Personal Information
We may use personal information to:
- Respond to moving quote requests
- Prepare estimates
- Confirm moving dates and arrival windows
- Schedule local, long-distance, residential, commercial, senior, apartment, townhouse, and labor-only moves
- Coordinate pickup and delivery locations
- Plan crews, trucks, equipment, moving blankets, dollies, shrink wrap, and floor protection
- Communicate with customers before, during, and after a move
- Send quote, deposit, booking, payment, and appointment confirmations
- Provide arrival updates and “team on the way” notifications
- Process deposits, payments, refunds, and balances
- Coordinate elevators, parking, loading zones, building access, and property restrictions
- Provide packing, unpacking, furniture disassembly, furniture reassembly, specialty-item, storage-related, and junk-removal services
- Respond to questions, concerns, complaints, and service requests
- Request customer reviews, testimonials, referrals, or feedback
- Improve our website and customer experience
- Track and manage leads, customers, appointments, invoices, and communications
- Maintain business, accounting, insurance, licensing, and transaction records
- Prevent fraud, misuse, unauthorized access, and security incidents
- Comply with applicable tax, insurance, transportation, licensing, regulatory, and legal requirements
- Enforce our service agreements and protect our legal rights
- Create aggregated or de-identified business information
- Send promotional or marketing communications where legally permitted
We may also use personal information for purposes disclosed when the information is collected or with your consent.
3. Phone Calls and Text Messages
If you provide your phone number, Haul Bros may contact you by phone call or text message regarding:
- Moving estimates
- Quote questions
- Appointment scheduling
- Deposit instructions
- Payment confirmations
- Arrival windows
- Crew updates
- “Team on the way” notifications
- Pickup and delivery coordination
- Schedule changes
- Cancellations
- Weather-related updates
- Customer-service matters
Marketing text messages will be sent only where legally permitted and, when required, with your consent.
You may opt out of marketing text messages by replying STOP. You may reply HELP for assistance. Message and data rates may apply.
Opting out of marketing messages will not prevent Haul Bros from sending necessary service-related communications, including appointment confirmations, arrival updates, payment information, schedule changes, or cancellation notices.
You may ask us to stop nonessential calls or messages by contacting us at relocating@haulbrosmoving.com or 571-899-1919.
4. Payment Information
Haul Bros may accept payments through third-party payment providers, including:
- Square
- Stripe
- Zelle
- Venmo
- Cash App
- Apple Pay
- Cash
- Other payment providers used by Haul Bros from time to time
Payment information may be collected and processed directly by the applicable payment provider.
Haul Bros generally does not store complete credit-card numbers, debit-card numbers, bank-login credentials, payment passwords, or other complete payment credentials on its own systems.
Payment providers operate under their own privacy policies, security practices, and terms. Customers should review the privacy policy of the payment provider they use.
5. Deposits, Bookings, and Customer Records
When you submit a deposit or book a moving appointment, we may collect and maintain information such as:
- Customer name
- Phone number
- Email address
- Moving addresses
- Moving date
- Arrival window
- Service type
- Estimated hours
- Crew size
- Deposit amount
- Payment status
- Special instructions
- Building or property requirements
- Customer communications related to the appointment
This information is used to reserve appointments, coordinate crews and equipment, communicate with customers, process payments, and maintain accurate business records.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, analytics tools, and similar technologies.
These technologies may help us:
- Keep the website functioning
- Remember user preferences
- Understand how visitors use our website
- Measure quote-form activity
- Improve website speed and usability
- Track marketing and advertising performance
- Detect fraud and security issues
- Provide relevant advertising where permitted
You may control or disable cookies through your browser settings. Disabling cookies may affect some website features.
Where required by applicable law, we will provide additional choices regarding nonessential cookies and targeted advertising technologies.
7. Website Analytics and Advertising
Haul Bros may use analytics and advertising providers to understand website traffic, measure marketing campaigns, improve our online presence, and connect with potential customers searching for moving services.
These providers may receive information such as:
- IP address
- Device and browser information
- Pages viewed
- Website interactions
- Approximate location
- Referral source
- Advertising identifiers
- Quote-form activity
We do not intentionally sell sensitive personal information.
Some advertising or analytics activities may be considered “sharing” or “sale” under certain privacy laws. You may limit these activities through browser settings, available opt-out tools, or by contacting us.
8. How We Share Personal Information
Haul Bros may share personal information with the following categories of recipients when necessary to operate our business or provide requested services:
- Authorized Haul Bros moving crews
- Employees and contractors
- Drivers and operational personnel
- Payment processors
- Website hosting providers
- Quote and contact-form providers
- Scheduling and appointment platforms
- Customer relationship management systems
- Email, text-message, and telephone providers
- Analytics and advertising providers
- Insurance companies and claims administrators
- Accounting, legal, and professional advisers
- Government agencies and regulatory authorities
- Law enforcement when legally required
- Building managers or property representatives when necessary to coordinate a move
- Service providers assisting with business operations
- Business partners involved in providing requested services
- Successors in the event of a merger, sale, reorganization, financing, or transfer of business assets
We expect service providers to use personal information only for authorized business purposes and to protect it appropriately.
Haul Bros does not sell customer lists to unrelated companies for their independent marketing purposes without appropriate authorization.
9. Reviews, Testimonials, Photographs, and Videos
If you voluntarily provide a review, testimonial, photograph, video, or other content, Haul Bros may use it on:
- Our website
- Google Business Profile
- Social media pages
- Review platforms
- Advertising materials
- Marketing campaigns
- Business listings
- Printed promotional materials
We may display information you voluntarily make public, such as your first name, last initial, general service location, review, photograph, or testimonial.
We will not intentionally publish private information that you did not authorize us to use.
If you want Haul Bros to remove content that we control, contact us at relocating@haulbrosmoving.com. Removal may not be possible from third-party websites or platforms that control their own content.
10. Data Retention
Haul Bros retains personal information for as long as reasonably necessary to:
- Provide requested moving services
- Maintain customer and appointment records
- Process deposits and payments
- Maintain invoices and transaction records
- Respond to disputes, claims, or complaints
- Comply with tax, accounting, insurance, licensing, transportation, and legal requirements
- Protect our business, customers, employees, and property
- Prevent fraud and unauthorized activity
- Enforce agreements
- Resolve customer-service issues
When information is no longer reasonably necessary, we may delete, destroy, anonymize, or securely dispose of it, subject to legal, accounting, insurance, and operational requirements.
11. Data Security
Haul Bros uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction.
However, no website, email system, text-message system, payment system, or internet transmission method is completely secure. We cannot guarantee absolute security.
Customers are responsible for using reasonable care when communicating sensitive information and protecting their email accounts, devices, payment credentials, and online accounts.
12. Your Privacy Rights
Depending on where you live and applicable law, you may have the right to:
- Confirm whether we process your personal information
- Access personal information we maintain about you
- Correct inaccurate personal information
- Request deletion of personal information
- Obtain a copy of certain personal information
- Opt out of targeted advertising
- Opt out of the sale or sharing of personal information
- Opt out of certain profiling activities
- Appeal a decision regarding a privacy request
- Receive equal service and pricing when exercising applicable privacy rights
These rights may be subject to legal exceptions. Haul Bros may need to retain information required for tax, accounting, insurance, legal, security, fraud-prevention, transportation, or contractual purposes.
To submit a privacy request, contact us at:
Haul Bros Moving Co LLC
Phone: 571-899-1919
Email: relocating@haulbrosmoving.com
Website: www.haulbrosmoving.com
Please include your name, contact information, the nature of your request, and enough information for us to verify your identity.
We may need to verify your identity before completing a privacy request. We will not discriminate against you for exercising privacy rights available under applicable law.
If we deny your request, you may contact us to appeal the decision. You may also have the right to contact your state attorney general or another applicable regulator.
13. Virginia Residents
Virginia residents may have rights under the Virginia Consumer Data Protection Act, including rights to access, correct, delete, obtain a copy of certain personal data, and opt out of targeted advertising, the sale of personal data, or certain profiling.
Virginia residents may submit requests by contacting:
Haul Bros will respond within the time required by applicable Virginia law.
14. Maryland Residents
Maryland residents may have rights under applicable Maryland privacy laws, including rights relating to access, correction, deletion, portability, targeted advertising, and the sale or sharing of personal data.
Maryland residents may submit requests by contacting:
Haul Bros will respond as required by applicable Maryland law.
15. District of Columbia Residents
District of Columbia residents may have rights under applicable District of Columbia privacy, consumer-protection, and data-security laws.
District of Columbia residents may submit privacy questions or requests by contacting:
16. Children’s Privacy
Our website and moving services are not directed to children under 13. Haul Bros does not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, contact relocating@haulbrosmoving.com so we can review and delete the information when appropriate.
17. Third-Party Websites and Services
Our website may contain links to third-party websites and services, including:
- Payment providers
- Review websites
- Social media platforms
- Mapping services
- Scheduling platforms
- Advertising platforms
- Referral partners
- Moving-related resources
Haul Bros is not responsible for the privacy practices, security, content, or policies of third-party websites.
Your use of third-party websites and services is governed by their own terms and privacy policies.
18. Do Not Track Signals
Some browsers transmit “Do Not Track” signals. Because there is no universally accepted standard for responding to these signals, our website may not respond to them unless required by applicable law.
19. Business Transfers
If Haul Bros Moving Co LLC is involved in a merger, acquisition, sale, financing, reorganization, bankruptcy, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law.
20. Changes to This Privacy Policy
Haul Bros may update this Privacy Policy from time to time.
When changes are made, we will update the Effective Date at the top of this policy. Material changes may also be communicated through our website, email, or another reasonable method.
Your continued use of our website or services after an updated Privacy Policy becomes effective means you acknowledge the updated policy.
21. Contact Haul Bros Moving Co LLC
If you have questions, concerns, or requests regarding this Privacy Policy or Haul Bros’ privacy practices, contact us:
Haul Bros Moving Co LLC
Phone: 571-899-1919
Email: relocating@haulbrosmoving.com
Website: www.haulbrosmoving.com
Haul Bros Moving Co LLC — Relocating made easy.