Terms of Service

Haul Bros Moving Co LLC

Effective Date: September 20, 2026

Last Updated: September 20, 2026

Website: https://www.haulbrosmoving.com

Main Email: relocating@haulbrosmoving.com

Claims Email: claims@haulbrosmoving.com

Phone: (571) 899-1919

USDOT Number: 4497497

Welcome to Haul Bros Moving Co LLC ("Haul Bros," "Company," "we," "us," or "our").

These Terms of Service ("Terms") govern your access to and use of our website, online forms, estimate requests, scheduling systems, and related digital services. They also describe general policies applicable to moving and related services purchased from the Company.

By accessing our website, submitting a request, or electronically accepting these Terms, you acknowledge that you have read and understood them.

A moving-services contract is formed only when the parties accept the applicable booking or service agreement. Merely visiting our website or requesting an estimate does not obligate you to purchase moving services.

Specific moving services are governed by the applicable written estimate, order for service, bill of lading, valuation election, tariff, and other required documents.

If these Terms conflict with mandatory federal, state, or local law, applicable law controls. Where an applicable transportation contract or lawfully filed tariff governs a particular shipment, it controls over inconsistent general website provisions.

Nothing in these Terms waives any consumer protection or transportation right that cannot lawfully be waived.

Haul Bros Moving Co LLC provides moving and related services, subject to availability, applicable operating authority, and the requirements of each job.

Our service area includes Northern Virginia, Washington, D.C., Maryland, and other destinations for which the Company holds the required operating authority.

Our services may include:

Residential and apartment moving.
Local and long-distance moving.
Office and commercial relocation.
Packing and unpacking.
Loading and unloading.
Labor-only moving assistance.
Senior and military relocation.
Student moving.
Single-item and specialty moving.
Storage coordination and solutions.
Junk removal and related services.

Not every service is available at every location or for every shipment.

All transportation services are subject to the Company's applicable licenses, registrations, insurance, operating authority, and lawful service limitations.

We may decline a service request that exceeds our capabilities or operating authority.

You agree to use our website only for lawful purposes.

When submitting information through our website, you agree to provide accurate and complete information.

You must not:

Submit fraudulent or misleading requests.
Attempt unauthorized access to our systems.
Introduce viruses or malicious software.
Interfere with website operations.
Copy or commercially exploit website content without authorization.
Impersonate another individual or organization.
Use automated systems to overload or disrupt the website.

You must be at least 18 years old or otherwise have the legal capacity to enter into a binding contract to book services.

We reserve the right to restrict access to our website when reasonably necessary to address fraud, abuse, security threats, or unlawful activity.

Haul Bros provides estimates based on the information supplied by customers and, where applicable, an in-person or virtual survey.

Customers should accurately disclose:

Pickup and delivery locations.
Property type and size.
Inventory and approximate shipment volume.
Stairs, elevators, and access restrictions.
Walking distances and parking conditions.
Oversized, unusually heavy, or fragile items.
Packing requirements.
Additional stops.
Requested services and scheduling restrictions.

A quote may be based on an estimated duration, inventory, distance, or agreed scope of work.

Unless expressly identified as a binding estimate, an estimate is not a guarantee of the final total.

For hourly moves, actual charges are determined using the agreed rates and billable time, subject to the applicable written contract and law.

A binding estimate, when offered, will be clearly identified in writing and governed by its specific terms and applicable regulations.

We will provide written estimates and required disclosures in accordance with applicable law.

Changes to the scope of work may require a revised estimate or written authorization. For regulated interstate shipments, estimate amendments must comply with applicable federal requirements.

Customers should review and confirm their written estimate before accepting services.

Our standard advertised pricing may include the following packages:

Moving package

First 2 hours

Additional hour

2 movers + truck

$395

$159

3 movers + truck

$495

$189

4 movers + truck

$695

$249

2 movers, labor only

$295

$115

These are general advertised rates, not a promise that every service or shipment will qualify for these prices.

Rates may vary for specialty services, commercial moves, long-distance transportation, labor-only arrangements, or individually quoted projects.

The rates in the customer's accepted written estimate or applicable lawful tariff control.

Our standard hourly moving services have a two-hour minimum unless otherwise agreed in writing.

Customers are responsible for the applicable minimum charge even if the move takes less than two hours, subject to applicable law and the agreed service contract.

For applicable full-service moving packages, our hourly rates generally include:

Professional moving crew.
Moving truck.
Fuel and ordinary transportation within the agreed service scope.
Moving blankets and shrink wrap.
Dollies and standard moving equipment.
Floor protection.
Loading and unloading.
Basic furniture disassembly and reassembly when needed and feasible.

Our standard hourly moving packages do not impose separate charges for ordinary stairs, elevators, fuel, equipment, or the moving truck.

Specialty services, storage, junk removal, and other separately requested work may have their own quoted prices.

Any additional service or charge must be disclosed and agreed upon as required by applicable law.

For standard local hourly moves, billable time begins when our team arrives at the agreed pickup location and ends when unloading and agreed moving work are completed.

Transportation between pickup and delivery locations is included in billable moving time.

For labor-only jobs, billing ends when the agreed labor services are completed.

Any minimum charge, rounding method, additional stop, or different billing arrangement must be identified in the applicable written agreement.

Long-distance moves may be priced differently under a binding or non-binding estimate and applicable tariff.

Haul Bros is committed to transparent pricing.

We do not impose undisclosed charges or add fees that conflict with the customer's accepted agreement.

Where the scope of work changes, we will explain any resulting price adjustment and obtain the authorization required by law.

All transportation charges remain subject to applicable tariffs and regulations.

A standard reservation deposit of $100 is generally required to secure a moving appointment.

The deposit is applied toward the customer's final moving balance and is not an additional charge.

Our standard deposit payment method is Zelle, using the payment instructions provided directly by the Company.

Customers should verify payment instructions before sending funds.

A reservation is confirmed only after the Company accepts the booking and confirms receipt of any required deposit.

Submitting an estimate request, selecting a preferred date, or sending a message does not independently guarantee availability.

Once confirmed, the Company will provide booking information, including the scheduled date, arrival window, and relevant service details.

Deposits and reservation requirements for regulated interstate shipments are subject to all applicable cancellation, rescission, and consumer protection requirements.

We understand that moving plans can change.

Our standard cancellation policy is as follows, except where a different policy is required by law or expressly agreed in writing.

Customers who cancel more than 48 hours before their scheduled arrival window are generally eligible for a refund of their reservation deposit.

For reservations not subject to a mandatory penalty-free cancellation or rescission right, the $100 deposit is generally nonrefundable when a customer cancels within 48 hours of the scheduled arrival window.

This policy does not override applicable federal or state cancellation rights.

Customers may request to transfer their deposit to another available moving date by providing advance notice.

Rescheduling is subject to crew availability and confirmation by the Company.

A requested date change is not effective until confirmed.

If Haul Bros cancels a confirmed service and cannot provide an acceptable alternative, the customer will receive a refund of payments collected for services not performed, including the reservation deposit, subject to any additional remedies required by law.

Any statutory cancellation, rescission, refund, or deposit protection applicable to a particular shipment takes precedence over this section.

Customers should review their specific booking agreement for any additional legally required cancellation disclosures.

Customers will receive a confirmed arrival window for their move.

An arrival window represents the expected period during which the moving team will arrive, not a guarantee of an exact arrival minute.

We make reasonable efforts to arrive within the scheduled window.

Delays may occur because of traffic, weather, road closures, vehicle breakdowns, emergencies, or other operational circumstances.

When a material delay becomes known, we will make reasonable efforts to notify the customer and provide updated information.

For moves subject to legally required pickup and delivery dates, delay obligations, reasonable-dispatch requirements, or written scheduling agreements, those requirements control.

If a delay materially affects the move, the Company and customer will discuss available options and any applicable remedies.

Customers are responsible for preparing their property for the scheduled move.

Unless packing services are included in the written agreement, customers should ensure that belongings are properly packed and ready for transportation.

Customers agree to:

Provide accurate inventory and access information.
Secure necessary building and elevator reservations.
Arrange lawful parking and loading access.
Obtain required permissions from property managers.
Keep hallways and moving paths reasonably clear.
Secure pets and supervise children.
Remove personal valuables and prohibited items.
Identify fragile or unusually valuable belongings.
Disclose known hazards or unsafe conditions.
Ensure an authorized adult is available when required.
Provide accurate delivery instructions.

Customers must have lawful authority to request the removal or transportation of the property.

The Company may suspend work when conditions create an immediate safety risk.

Any resulting changes to service or charges will be handled in accordance with the written agreement and applicable law.

Customers must disclose the nature and approximate quantity of items to be moved.

Items requiring special handling should be identified before the move, including:

Pianos.
Safes.
Large appliances.
Oversized furniture.
Exercise equipment.
Antiques and artwork.
Glass furniture.
Marble and stone furniture.
Unusually heavy or delicate objects.

We may require additional information, equipment, personnel, or a separate written quote for specialty items.

We may decline an item when it cannot be moved safely or legally using the agreed resources.

For shipments requiring a formal inventory, the Company will prepare and provide the inventory in accordance with applicable law.

Customers should review inventories and condition descriptions and document any disagreements.

Packing and unpacking services are provided only when included in the accepted estimate or separately authorized.

Customers must identify fragile, high-value, or unusual items requiring special materials or handling.

We will use reasonable care when performing packing services.

Customers are responsible for ensuring that self-packed boxes are reasonably suitable for transportation.

Damage involving customer-packed items will be evaluated based on the evidence, cause of damage, applicable valuation selection, and governing law.

The Company does not automatically disclaim responsibility for an item solely because the customer packed it.

Packing materials and specialty packing services may be separately priced when disclosed and agreed upon in advance.

Basic furniture disassembly and reassembly are included in applicable full-service moving packages when reasonably necessary and feasible.

Certain items may require specialized technicians, manufacturer instructions, or tools outside the scope of standard moving services.

Examples include complex modular furniture, built-in cabinetry, specialty exercise equipment, and certain adjustable beds.

Customers should disclose these items before booking.

The Company may decline disassembly or reassembly when performing the work would be unsafe or require expertise beyond the agreed service.

Preexisting defects, missing hardware, and manufacturer restrictions will be documented when identified.

Responsibility for any damage will be determined under applicable law and the governing service agreement.

Customers are responsible for disconnecting appliances and electronic equipment unless the Company expressly agrees to perform the work.

We do not perform licensed plumbing, electrical, gas-fitting, or other regulated trade work unless the work is arranged through an appropriately qualified and authorized provider.

Customers should disconnect, drain, defrost, and prepare appliances according to manufacturer instructions.

For computers and electronic devices, customers should back up important data before the move.

The Company will exercise reasonable care when handling electronics.

Responsibility for physical damage or other losses will be determined under applicable law and the agreed valuation terms. Nothing in this section excludes liability that cannot lawfully be excluded.

For safety and legal compliance, the Company may refuse to transport certain items.

Examples include:

Explosives and fireworks.
Gasoline and other flammable liquids.
Propane tanks containing fuel.
Hazardous chemicals.
Corrosive materials.
Illegal drugs or contraband.
Unlawfully possessed weapons.
Certain pressurized containers.
Perishable goods requiring specialized handling.
Live animals.

Customers must not conceal hazardous or prohibited materials inside boxes or furniture.

Cash, jewelry, passports, identification documents, medications, and other essential personal items should remain in the customer's possession.

Customers should disclose any item that may require specialized or legally regulated transportation.

The Company may refuse prohibited or unsafe items and take reasonable safety measures consistent with applicable law.

Any customer responsibility for losses caused by undisclosed hazardous materials will be determined under applicable law.

Customers must provide accurate information about pickup and delivery access.

This includes:

Elevator availability.
Loading dock reservations.
Parking restrictions.
Building operating hours.
Required certificates of insurance.
Gate codes and security procedures.
Long carrying distances.
Narrow staircases or doorways.

We do not charge separate standard stair or elevator fees under our advertised hourly moving packages.

However, customers remain responsible for obtaining building permissions and ensuring that the move can lawfully proceed.

If the originally agreed service becomes impossible or unsafe because of undisclosed access conditions, we will discuss available alternatives and any necessary written changes.

Any charges for additional services must comply with the applicable agreement, tariff, and law.

Haul Bros will use reasonable care when handling customers' belongings and performing agreed moving services.

Standard protective materials may include moving blankets, shrink wrap, dollies, and floor protection.

Customers should identify existing damage to furniture, flooring, walls, doorways, and other property before work begins.

The moving crew may document preexisting conditions through photographs, written notes, or inventories.

Customers should notify the crew promptly if they observe damage during the move.

Responsibility for property damage will be determined based on the circumstances, evidence, applicable law, and governing contract.

The Company does not disclaim liability for its negligence or other liability that cannot legally be excluded.

Moving valuation establishes the mover's contractual responsibility for loss or damage to transported household goods.

Valuation is not the same as an insurance policy.

The valuation options and limits applicable to a shipment depend on the type of move, governing law, and customer's properly documented selection.

For applicable interstate household-goods moves, the Company will provide legally required valuation options, including Full Value Protection and Released Value, and all required disclosures.

Full Value Protection applies by default where required unless the customer validly elects Released Value.

Released Value generally limits the carrier's liability to no more than $0.60 per pound per article, subject to applicable federal rules and any legally required adjustments.

For example, under a valid $0.60-per-pound election, a 50-pound item would have a released-value liability amount of $30.

This example illustrates the calculation only and does not determine the Company's liability for any particular claim.

Customers must make any valuation election through the required written documentation.

The Company will not treat acceptance of general website Terms as a substitute for a legally required valuation election.

For moves conducted entirely within one state, the applicable state regulations, tariff, written agreement, and valuation disclosures govern liability.

The Company will not apply an interstate valuation limitation to an intrastate shipment unless that limitation is independently lawful and properly established for that shipment.

Customers should identify and disclose unusually valuable items before the move.

Any special declaration or limitation for extraordinary-value articles will be governed by the applicable valuation documents and law.

Customers may inquire about available valuation options or obtain separate third-party insurance where appropriate.

The Company will not represent valuation coverage as insurance unless the product is legally an insurance policy.

Nothing in this section limits rights or remedies that cannot lawfully be restricted.

If a customer believes that an item was lost or damaged during a move, the customer should contact Haul Bros as soon as reasonably possible.

Claims may be submitted to:

claims@haulbrosmoving.com

Subject line: Moving Damage Claim – Customer Name – Move Date

Customers are encouraged to include their name, contact information, move date, booking or invoice number, description of the damage, photographs, and supporting documentation.

A claim does not have to use a particular Company form when applicable law permits another form of written claim.

Upon receiving a claim, we may request reasonable documentation, inspect the affected property, review photographs, consult the moving crew, or obtain a repair assessment.

Customers should preserve damaged items and packaging when reasonably possible until the Company has had an appropriate opportunity to investigate.

We will evaluate claims based on applicable law, the relevant transportation contract, evidence, and the customer's valuation selection.

For applicable interstate household-goods shipments, customers generally have nine months from delivery to file a written loss or damage claim.

For regulated Virginia intrastate household-goods shipments, the Company will not impose a claim-filing period shorter than 30 calendar days or a lawsuit-filing period shorter than two years measured from the applicable written claim-disallowance notice.

Other applicable laws may provide additional rights or different deadlines.

Customers should consult their bill of lading and applicable shipping documents for the governing requirements.

For Virginia household-goods shipments subject to Virginia's statutory claims procedure, the Company will acknowledge a written claim within 30 calendar days and pay, decline, or make a firm written settlement offer within 120 days.

If the claim remains unresolved after 120 days, the Company will provide the required status updates every 30 days.

For interstate shipments, we will comply with applicable federal claim-handling requirements.

Depending on the governing valuation option, applicable law, and facts of the claim, an appropriate resolution may include repair, replacement, monetary settlement, or another lawful remedy.

Nothing in these Terms requires a customer to waive a valid claim by signing a delivery receipt or accepting payment of an invoice.

Some belongings may have existing structural weaknesses, deterioration, or defects.

Examples include previously damaged furniture, weakened particleboard, loose joints, deteriorated upholstery, and defective hardware.

Customers should disclose known issues before transportation.

We may document existing damage and discuss reasonable handling precautions.

The Company is not automatically responsible for deterioration that occurs independently of its services, but it remains responsible for losses to the extent required by applicable law.

Preexisting damage does not create a blanket exclusion for new damage caused by the Company.

Moving services may be affected by circumstances outside the Company's reasonable control, including severe weather, road closures, government restrictions, natural disasters, and other extraordinary events.

The Company will take reasonable steps to minimize disruption and communicate material changes.

Where an event prevents performance, we will discuss rescheduling, refunds for unperformed services, or other appropriate solutions.

This provision does not automatically excuse delays caused by the Company's own negligence, ordinary operational failures, or circumstances for which applicable transportation law imposes responsibility.

Mandatory delivery obligations, reasonable-dispatch requirements, and applicable remedies remain in effect.

Unless a different arrangement is specified in the applicable written agreement, payment of the outstanding balance is due upon completion of the agreed moving services.

Accepted payment methods may include:

Cash.
Zelle.
Venmo.
Cash App.
Apple Pay.
Accepted credit or debit cards.

Personal, business, certified, and cashier's checks are not accepted under our standard payment policy unless the Company expressly agrees otherwise in writing.

The payment methods applicable to a particular shipment will be disclosed in its estimate and transportation documents as required by law.

The final invoice will reflect the applicable agreed rates, actual billable time where relevant, authorized additional services, applicable discounts, and deposits already received.

The $100 reservation deposit will be credited toward the final balance.

Customers should promptly notify the Company of billing questions or discrepancies.

We will review disputed charges and provide relevant documentation.

Nothing in these Terms restricts a customer's lawful right to dispute an unauthorized or incorrect transaction with a payment provider.

The Company may pursue lawful collection remedies for valid unpaid balances.

We will not withhold household goods, demand unauthorized charges, or refuse delivery in violation of applicable law.

For interstate non-binding estimates, federal limits on amounts collectible as a condition of delivery will apply.

Haul Bros may offer promotional discounts, including:

Discount category

Standard discount

Military

Senior

Student

Discounts must be requested and confirmed before the final invoice is issued.

Eligibility requirements, qualifying services, and exclusions will be disclosed when the discount is offered.

Unless expressly stated otherwise, discounts cannot be combined.

Promotions may be modified or discontinued prospectively, but changes will not retroactively alter a confirmed contractual discount.

Any referral promotion is governed by its separately published terms.

Labor-only services may include loading, unloading, furniture handling, and related moving assistance without transportation provided by Haul Bros.

The accepted written estimate will identify the crew size, hourly rate, minimum charge, and agreed scope of work.

Customers are responsible for arranging a suitable truck, container, or storage unit when transportation is not included.

Customers must ensure that third-party equipment is reasonably safe and accessible.

The Company may decline to use equipment that presents an unreasonable safety risk.

Responsibility for loss or damage during labor-only services will be determined under the applicable service agreement and law.

Transportation liability provisions do not automatically apply to services that do not involve transportation by the Company.

Long-distance moving services are subject to the applicable written estimate, transportation contract, tariff, and federal or state regulations.

For regulated interstate household-goods shipments, the Company will provide required documents and disclosures, including, as applicable:

A written estimate.
An order for service.
A bill of lading.
An inventory.
Valuation options and election documentation.
Required consumer information.
Claims and dispute-resolution information.

Customers should carefully review all documents before signing.

Pickup and delivery arrangements will be specified in the applicable transportation documents.

The Company will not accept a shipment requiring operating authority it does not possess.

If another authorized carrier is involved in transportation, the customer will receive disclosures required by applicable law.

Nothing in these Terms authorizes undisclosed brokerage, unauthorized transportation, or substitution of carriers contrary to law.

Storage services are available only when expressly offered and agreed upon in writing.

Storage arrangements may be provided directly by the Company where authorized or through an identified third-party storage provider.

Before storage begins, the applicable agreement should identify the storage provider, facility location or contact information, storage rates, expected duration, access conditions, insurance or valuation arrangements, and any applicable handling or transportation charges.

Storage fees, if any, will be disclosed in advance.

Property will not be sold, abandoned, or disposed of solely because a website policy says so.

Any lien, sale, disposal, or abandonment procedure must comply with the applicable storage contract and governing law, including legally required notices and opportunities to recover property.

Responsibility for property in storage will be determined by the applicable agreement and law.

Junk removal is provided only when included in a written estimate or separately authorized.

Customers must have the legal authority to dispose of the items identified for removal.

The Company may refuse hazardous materials, regulated waste, or items requiring specialized disposal.

Customers should remove important documents, valuables, and personal belongings from items designated for disposal.

Once an item has been lawfully accepted and disposed of in accordance with the agreed service, recovery may not be possible.

This provision does not excuse the Company from responsibility for removing the wrong item or otherwise acting negligently or contrary to the agreement.

Any disposal fees or additional charges must be disclosed and authorized as required by law.

Certain services may involve independent third parties, including storage facilities, payment processors, or specialty technicians.

When a third party provides a separate service, its own contractual terms may apply.

We will disclose the identity and role of third-party providers when required.

The use of a third party does not automatically release Haul Bros from its own contractual or legal responsibilities.

The Company remains responsible for its obligations under applicable transportation law.

The Company may photograph or document items, vehicles, and property conditions when reasonably necessary for inventory, damage prevention, claims, safety, or service records.

We will handle personal information in accordance with our Privacy Policy and applicable law.

We will not use identifiable customer photographs, private residences, personal belongings, or testimonials in public advertising without appropriate permission or another lawful basis.

Customers may voluntarily provide reviews or testimonials.

We will not require customers to submit positive reviews or waive legal rights in exchange for claim resolution.

Any use of customer testimonials will comply with applicable advertising and consumer protection requirements.

By submitting an inquiry or booking a move, customers authorize the Company to contact them using the contact information provided for legitimate purposes related to their request or service.

Communications may include estimates, booking confirmations, deposit instructions, arrival updates, invoices, receipts, and service follow-ups.

Providing a phone number does not, by itself, constitute consent to receive automated marketing calls or texts where separate consent is required.

Marketing communications will be sent only when permitted by applicable law and any required consent has been obtained.

Customers may opt out of marketing communications using the provided unsubscribe method or by contacting the Company at relocating@haulbrosmoving.com.

Opting out of marketing does not prevent essential transactional communications where legally permitted.

Electronic signatures and records may be used when authorized by applicable law.

Any legally required consent to electronic records will be obtained separately when necessary.

We may collect information necessary to respond to inquiries, provide estimates, schedule services, process payments, and fulfill contractual obligations.

Information may include names, contact details, moving addresses, inventory information, and transaction records.

Personal information will be handled in accordance with our separately published Privacy Policy and applicable law.

We may use service providers to operate our website, process payments, or deliver requested services.

We will not represent that personal information is never shared when disclosure is necessary for lawful service delivery or required by law.

Customers should review our Privacy Policy for information about data collection, use, retention, and available privacy rights.

The Haul Bros name, logo, branding, website design, written content, photographs, and other original materials are owned by the Company or used with permission, subject to applicable intellectual property rights.

Customers may use the website for personal and legitimate business inquiries.

Unauthorized copying, redistribution, impersonation, or commercial exploitation of protected content is prohibited.

Nothing in these Terms restricts lawful fair use or other rights provided by applicable law.

We make reasonable efforts to maintain accurate and current website information.

However, temporary technical issues, typographical errors, and outdated information may occur.

Website content is provided for general informational purposes and does not independently guarantee availability, a particular price, or a confirmed reservation.

If a website listing conflicts with a valid accepted estimate or binding contract, the applicable contractual terms govern, subject to law.

We may correct errors and update website content prospectively.

We will not use a website correction to unilaterally change an existing binding agreement.

Customers must not attempt to interfere with the security or operation of our website.

We may take reasonable measures to investigate suspicious activity, prevent fraud, and protect our systems.

Although we use reasonable security practices, no internet transmission or electronic storage system can be guaranteed completely secure.

Customers should avoid sending sensitive financial information through unsecured email or ordinary website message fields.

Payment information should be provided through approved payment channels.

To the extent permitted by applicable law, liability arising solely from ordinary use of the website will be determined under applicable legal principles.

The Company does not guarantee that its website will be uninterrupted or error-free.

For moving, transportation, storage, packing, and related services, liability is governed by the applicable service agreement, lawful tariff, valuation election, and relevant law.

Nothing in these Terms:

Excludes liability that cannot legally be excluded.
Waives statutory consumer protections.
Eliminates legally required cargo liability.
Overrides mandatory valuation requirements.
Restricts legally protected claims or remedies.
Releases the Company from responsibility for negligence where such a release is prohibited.

Any enforceable limitation must be interpreted narrowly and consistently with applicable law.

Customers are responsible for their own unlawful conduct, intentional misrepresentations, and unauthorized use of the website.

Where legally permitted, a customer may be responsible for actual losses caused by knowingly providing dangerous or unlawful materials, fraudulent information, or intentionally damaging Company property.

Responsibility will be determined under applicable law and the facts of the incident.

This provision does not require customers to reimburse the Company for losses caused by the Company's own negligence, unlawful conduct, or breach of contract.

We encourage customers to contact us directly regarding concerns about estimates, billing, service quality, lost property, or damage.

General inquiries and complaints:

relocating@haulbrosmoving.com

Damage and loss claims:

claims@haulbrosmoving.com

Phone: (571) 899-1919

We will make reasonable efforts to investigate and resolve complaints fairly.

Customers are not required to waive statutory rights or abandon legally available remedies as a condition of submitting a complaint.

For applicable interstate household-goods transportation, the Company will provide access to the legally required neutral dispute-settlement program and related disclosures.

Participation in a voluntary dispute-resolution process does not eliminate other remedies available under applicable law.

These Terms do not impose mandatory binding arbitration, prohibit class actions, or waive jury-trial rights.

Any separate arbitration agreement must comply with applicable law and be validly accepted.

These Terms are generally governed by the laws of the Commonwealth of Virginia, without displacing applicable federal transportation law or mandatory consumer protections of another jurisdiction.

Any legal proceeding will be brought in a court with proper subject-matter and personal jurisdiction and an appropriate venue under applicable law.

Nothing in this section requires a customer to bring a claim in an unlawful or impermissibly inconvenient forum.

The Company may update these Terms to reflect operational changes, legal requirements, or improvements to its website and services.

Updated Terms will be posted on our website with a revised effective date.

Changes generally apply prospectively.

A revised website policy will not retroactively alter a previously accepted moving contract unless the parties validly agree to the change or applicable law requires it.

Customers should review the Terms periodically.

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent permitted by law.

The remaining provisions will continue to apply where legally enforceable.

A failure or delay by either party to enforce a contractual right does not automatically constitute a waiver of that right.

Any waiver must comply with applicable law.

Nothing in this section prevents a waiver from arising where the law recognizes one.

These Terms govern general website use and describe the Company's general service policies.

For a specific move, the complete agreement may include the accepted estimate, order for service, bill of lading, valuation documents, authorized amendments, and other required disclosures.

Applicable law and mandatory regulatory requirements take precedence over inconsistent contractual provisions.

A lawfully applicable tariff and shipment-specific transportation documents govern the matters assigned to them by law.

These Terms do not replace documents that a carrier is legally required to provide.

For questions about these Terms, moving estimates, reservations, payments, or service concerns, please contact:

Haul Bros Moving Co LLC

Relocating made easy.

Website: https://www.haulbrosmoving.com

General Inquiries: relocating@haulbrosmoving.com

Damage and Loss Claims: claims@haulbrosmoving.com

Phone: (571) 899-1919

USDOT Number: 4497497

Business Mailing Address: [INSERT VERIFIED BUSINESS MAILING ADDRESS]

End of Terms of Service